They asked for pictures not saying anything the entire time about not being able to have them installed, they also asked for pictures of the box to send to Spyder.took them almost 2 weeks to hear anything back, and they denied it saying you installed them and you don't install them damaged or the claim is voided, I had told them I felt that policy is a discriminatory for people like me with vision problems, I have 20/20 vision but developed grey blind spots in parts of my vision so sometimes I need help locating tightly uniformed items in stores and also depends on things like environment and lighting, I can still drive and have since I was 21 I just need both eyes to see and never had an accident and hell I drive 4 hours of my day for a living. I got home after work and noticed a hole in the box, then inspected the box for anything else, I pulled the tail lights out and inspected them as good as I could and didn't see any issues, installed one and then got through half of the others install, I was sweating on the lights so I was inspecting the one I finished for smudges when I saw it.the corner was gone, I called BHL and the lights had only been at my house for 3 hours and I have a broken housing. Simply put if you can physically see it in front of you at a shop or something then YES go ahead and get them, but stay away from Spyder as much as possible, they have a terrible warranty/damage policy aimed at the consumer as well as the reseller, currently the reseller is trying his hardest to help me out (or that's the impression I am getting) but still a no go, or I will call them BHL from here on out cause I am lazy,they even tried to submit a damage claim to Spyder for my lights about fedex.Spyder said fedex denied it, so I called fedex and was told that shipping number has never had a claim filed to it, so they LIED TO BHL & ME!!īut let me start all over from the beginning, my wife purchased my tail lights for a fathersday/birthday gift back in mid june, Spyder took forever to send them, when they finally arrived my wife was informed by the fedex man "i'm sorry I would have had them to you around 10AM this morning but there was a lot of heavy things on the box so I had to drop this package off on the way back" which was 12:45, she needed to be at work and tried her best to hang out aa long as possible.almost late to work but she made it in time. I just ran across this section and I thought it would be a good idea to warn everyone about Spyder as a company BUT tell everyone about how good the product is, you might think why the hell does he hate the company but like the product.
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